Return & Exchange Policy

At Rosabella, we value our customers’ satisfaction and strive to provide high-quality products. If you wish to return or exchange an item, please read our policy below:

 

1. Return & Exchange Period

  • You may request a return or exchange within 14 days from the date of receiving your order.

 

2. Product Condition

  • The item must be in its original condition, unused, unopened, and with all original packaging and accessories.

  • Items that are damaged, incomplete, or show signs of use will not be accepted for return or exchange.

 

3. Non-Returnable Items

  • For health and hygiene reasons, personal care products or cosmetics cannot be returned or exchanged once opened.

 

4. Shipping Fees

  • Customers are responsible for return or exchange shipping costs unless the item is damaged or sent in error by us.

 

5. Refund Process

  • Once the returned product is received and inspected, the refund will be issued within 7 business days to the original payment method.

 

6. Contact Us

For any questions or to request a return/exchange, please contact us at:
📩 +201222990184